CM&F Group, a nationally recognized program administrator specializing in malpractice insurance for healthcare professionals, needed a flexible, digital billing and payment platform to meet the changing needs of its policyholders. By partnering with Input 1, CM&F launched a seamless payment experience—embedded within their proprietary platform—that now serves over 140,000 customers nationwide.
What You’ll Learn
- How digital billing and payment options improve customer retention
- Why seamless API integration was key to CM&F’s rapid launch
- The operational benefits of consolidating vendors and technology
- The impact of modern self-service tools for policyholders and agents
Key Outcomes
- Embedded billing & payments: Fully integrated solution within CM&F’s online platform
- Rapid implementation: Launched in under 120 days
- Significant savings: Seven-figure annual cost reduction
- Scalable service: Now supporting 140,000+ healthcare professionals nationwide
- Improved customer experience: Flexible payment plans and intuitive self-service options
- Streamlined operations: Fewer vendors, reduced manual processes, and PCI-compliant security
Download the full case study to see how Input 1 helped CM&F Group deliver a best-in-class billing and payment experience—read the full case study.
