|
Our commitment to technology combined with unsurpassed customer service operations
has enabled us to provide our customers with increased efficiency, savings and a
boost to their bottom line. Our behind-the-scenes approach allows your organization
to keep its customer affinity without bearing the financial burden of being there.
1. "Invisible to the Consumer" - You maintain
customer affinity without losing efficiencies and service levels. Whether its our
highly profession customer service department that answers the phone on your behalf,
the Internet account access site we maintain for you and your customers or the bills,
notices or forms we mail out with name and logo. There is no indication that Input
1 is acting as your TPA.
2. Market Considerations - We can institute and set-up
a billing program in as little as 30 days. You no longer have to spend your time
in all the wrong places. You know how to underwrite and sell insurance. We know
how to bill for and collect the premiums. Our full service outsourcing programs
will allow you to implement the latest technology and realize service cost savings
immediately.
3. You maintain Control - That's right! Just because
you outsource your billing does not mean your company loses control. In fact you
gain a better understanding of the trends in your service area. We staticize everything
that we provide to you and support this with extensive monthly reporting.
4. Experience - Our operations staff maintains a high
level of service with customers and follows the guidelines you set forth for servicing
your client base. Through a well-documented plan, we are able to quickly train our
staff on the exceptions and procedures required by your company.
5. Earn additional Income - If your agents are responsible
for billing the premiums, you may be able to realize additional revenue. Once Input
1 determines the requirements of your billing plan, a billing service fee will be
calculated. By charging a markup over this service fee to your customers (a practice
followed by virtually every insurance operation) your company can realize a margin
on your billing program.
• CALL CENTER
• REMITTANCE PROCESSING
• LEGAL FORM & NOTICE GENERATION
• MANAGEMENT REPORTING
• AGENT COMMISSIONS
Of course proper implementation of either a full or partially outsourced
relationship requires regular discussion between the company and the service provider.
Input 1 is dedicated to having regular teleconferences with your management to ensure
proper adherence to established policies and procedures. The Input 1 executive staff
works diligently to solidify relationships between your company and your agents
and brokers and to constantly help redefine the services you offer to meet the needs
of your customers.
|
