The Challenge

Property and Casualty Insurance Billing Services for Carriers and MGAs

In an environment of intense market competition, understanding the constantly-evolving expectations of your customer is a major challenge facing the insurance industry today.  Companies often struggle to create tangible value for their customers and differentiate themselves in a digitally-driven environment.  

The brief transactional nature of an insurance relationship compounds this problem, and seldom provides the time to make a lasting impression.  The moments that represent the largest advantage occur at: (A) the point of sale, (B) billing, (C) claims handling, and (D) policy renewal.  Aside from these fleeting instances, customers are free to blissfully ignore the insurance company – and their own policy – unless of course, they need you.  However, when properly implemented, installment billing can provide a distinct communication advantage for companies.

Billing can be a differentiator, helping carriers to retain customers in a competitive marketplace. Retention is a key benefit, especially given that the cost of acquiring new customers can be up to 10 times the cost of retaining an existing customer.

Billing represents the most visible and most frequently-visited touchpoint.  It connects businesses to customers at every single payment and in-between, during most account servicing periods. Identifying touchpoints requires the collaboration of multiple parties.  The IT team needs to be in sync with product development, which needs to coordinate with marketing and sales, who need to align messages with the operational component...and so on.  

Input 1 is uniquely positioned to prepare your company for the future of insurance.  For more than 30 years, our expertise and practical approach have earned us lasting partnerships with major insurance providers nationwide.  At Input 1, we rise up to meet the challenges of today's marketplace with an array of technology and servicing standards that set the new bar for excellence.

Maximize Customer Engagement

Your Customers Should Love You

We've streamlined the entire process and removed the complexities of maximizing the enterprise value of touchpoints. The touchpoints we generate truly enable insurance carriers to nurture customer affinity and grow their bottom line.

Transform your first-time customers into lifetime customers!

The outsourcing platform expertly produces results by delivering on major opportunities for interaction, such as: invoices, reminders, emails, and mobile management. We'll help you craft these touchpoints to successfully cross-market your products and services, build brand awareness, and align your product offerings with your customers' needs. Gain a highly-competitive edge by dramatically increasing the impact and frequency of these valuable interactions.  Through our program, businesses can:

  • Initiate important and ongoing conversations with their customers
  • Successfully predict their customers' needs
  • Accurately align a brand with their customers' goals
  • Form deeper connections with clients
  • Demonstrate unwavering dependability

FACT:  Touchpoints should be differentiating you from competitors, building product-knowledge, and increasing brand-loyalty—if they aren't, you're losing business.

The Future of Mobile Billing

Say Hello to Private-Labeled Mobile Service

The percentage of people expected to make regular bill payments via a smartphone in 2017 is growing rapidly.  Insureds expect easy access to their account(s). Insurance carriers that can't deliver this technology will lose valuable business to their competitors that can. Input 1's white-labeled mobile website answers the call of this expectation. Our mobile solution is completely compatible with all iOS, Android, and Windows devices.  Empower your insureds and agents with the freedom and convenience they expect from an insurance carrier!

Account Search

Find any account at any time

Account Summary

All the detail you need

Payment History

A complete view of all payments

Policy Summary

Your need-to-know policy info

Documents

Retrieve and email documents

Make a Payment

Payments, made easy

Contact Us

Provide faster access to service

Settings

Portfolio access for all user types

Predictive Metrics Matter

The Science of Service KPIs

Every company likes to boast about providing great customer service, but can they actually deliver it? Data-driven performance is where Input 1 pulls away from the competition and helps bridge the gap between where you are and where you need to be.

Throughout the lifecycle of an account, meaningful metrics are derived from every aspect of our service. This statistical analysis reveals data or Key Performance Indicators that are closely examined and acted upon to reduce customer wait times, reduce abandonment rate, and improve workflow. These analytics also highlight microtrends in customer service and can accurately forecast even minor fluctuations in volume and staffing needs. What does this all mean? Simply stated, we make adjustments to address service issues before they occur. The end result is dramatically improved customer service, engagement, and retention for your company.

 

 

Abandonment Rate

The percentage of callers who hang up before being connected to a live representative

Average Queue Time

The average time that a caller has to wait before speaking with a live representative

Average Handle Time

The average time spent on each call, expertly handling the client's needs

Service Level

The percentage of calls answered before being passed to the automated Voice Response Service

Get Started: Download the Installment Billing Program Guide

What Sets Us Apart from the Competition?

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  • Commitment to Customer Engagement.
  • A dynamite Mobile Billing platform!
  • Valuable Predictive Metrics.

Input 1 has been providing insurance billing services for decades. We can quickly implement a billing component for your insurance offering and bring important internet-based technology to your product; all while improving performance, efficiency, and overall customer satisfaction.

For more information on what our outsourcing services can do for your business, please call 888.882.2554 ext.2135 or send us an email at sales@input1.com today!